Thursday 6 February 2020

Free WiFi Would Connect Isolated Newcastle Ship Workers to Loved Ones

BY GEMMA FERGUSON

Ships docking at Newcastle Port could potentially be installed with free internet, providing seafarers with WiFi to talk to their loved ones.

An Australian-first, the "Seafarer Connect" program, a new initiative from the not-for-profit Tas Bull Seafarers Foundation (TBDF) aims to allow those on board to connect with loved ones back home, using the internet connection to decrease feelings of isolation.

With around 4600 ship movements annually, Newcastle seafarers stand to benefit greatly from the idea.

"Newcastle in the largest coal exporter in the world, and through that program many oversees vessels visit the port on a daily basis," TBDF chair Robert Coombs says.

"In many occasions those seafarers are on those ships for a long period of time and they usually wish to connect with their loved ones, currently it's very difficult to do so."

The Port of Newcastle has already shown interest in the initiative.

"We've met with senior representatives of the Newcastle Port Authority and the private corporation and there's a lot of enthusiasm to spread the initiative to ensure all of those places where ships tie up are kitted out with these devices," Mr Coombs says.

The new portable routers, to be be placed on the ships, will deliver 100GB of connectivity with 4G signal, to be upgraded to 5G when providers update the existing systems.

Those staying on board accommodation will be able to connect through their phones and laptops.

Mr Coombs says WiFi is a privilege we often take for granted, and that the new program will enhance the wellbeing of those on board.

"It will mean that when the ship ties up and the router is installed, crew members will be able to connect with their families and loved ones free of cost and without the hassle of going ashore to find a shore side internet facility," he said.

In Port Botany, where the initiative is being trialed, there's been a positive reaction.

Mr Coombs says all the major operators in the area, bar one, have shown support for the program.

"The trail has proven to be an outstanding success. For example, just the other day one of the chief engineers on a vessel pulled into Port Botany and was able to connect to the wifi and immediately get in contact with his son back home, who was celebrating his 16th birthday."

"We've seen these sorts of examples replicated throughout the trail, so this is an attempt to address the technology lag that has left seafarers disconnected."

Once connected, the wifi will also redirect seafarers to a customized web page, relevant to that local area.

It will contain important information on nearby shopping centers, shore transport (bus timetables), welfare and assistance providers, and more. A firewall blocking inappropriate sites will also be included.

The TBSF are partnering with Telstra Business and Technology Centre in Sydney to deliver the full package, including the computers, hard cover protective cases, firewalls, data plans and tracking devices.

If the initiative is launched in Newcastle, the TBSF foundation says both the foundation and the Port of Newcastle would contribute funds towards the installation of the WiFi devices.

Image source: Port Authority NSW