Newcastle and Lake Macquarie's buses and ferries will be operated by Keolis Downer for the next ten years from the beginning of July.
The company secured the decade-long contract to operate the service and will run under the name Newcastle Transport.
Beginning on Saturday, staff will be given brand new uniforms and buses and ferries will be re-branded around the area.
CEO of Keolis Downer Hunter, Campbell Mason says the company will have a strong focus on customer service and delivering a world class service to the community.
'There's no magic solution to improve services on day one, the first of July will be the start of the journey where we build confidence in Newcastle's public transport system,' Mr Mason said.
The Newcastle and Lake Macquarie local community will have an opportunity to have their say about the future of public transport in the area, with a new network to be rolled out in 2018.
The views of the community and local leaders will be taken into account as well as that of current drivers, who are seen as understanding the customer needs.
'It's important that we take the time to listen to the community views and get the network right,'
'Immediately there wont be changes to the timetable or the network and we will be using the next six months or so to consult with the community,' Mr Mason said.
Anyone wishing to put forward their feedback to Newcastle Transport are urged to do so via Facebook.
